If you’ve ever bought something at full price only to watch it go on sale days later, you know the sting. When that happened to me at Old Navy last year, I asked the golden question: does Old Navy do price adjustments? The good news—yes, they do. Even better, their policy is straightforward once you know the rules.
In this guide, I’ll walk you through the entire process—how to qualify, when to ask, what’s excluded, and even tips to make sure you never miss out on a refund. I’ve also compared U.S. and Canadian policies, and checked how Old Navy stacks up against its sister brands.
What Is a Price Adjustment and How Does It Work?
A price adjustment is when a retailer refunds you the difference between the price you paid and the new, lower price if it drops soon after your purchase. Instead of going through the hassle of returning and rebuying, you simply keep your item and get some money back.
At Old Navy, price adjustments are their way of ensuring customers don’t feel shortchanged if a sale happens right after they’ve shopped. It’s a win-win—you keep your item and they keep your loyalty.
What Is Old Navy’s Price Adjustment Policy?
Old Navy offers one-time price adjustments on eligible purchases—both in-store and online—if requested within 14 days of the purchase date.
- Refund method: Always to your original form of payment.
- Scope: Applies to regular-priced merchandise only.
- Limit: One adjustment per item.
This 14-day rule is key—miss it, and you’re out of luck.
Who Is Eligible for a Price Adjustment at Old Navy?
Eligibility comes down to timing, proof, and item type:
- You must have purchased the item at full price.
- The item must go on sale within 14 days.
- You must have a receipt or order confirmation.
Even if you used Old Navy rewards certificates or took advantage of free shipping, your item can still qualify.
How Can You Request a Price Adjustment at Old Navy?
You have two options—depending on whether you purchased in-store or online.
How to Get a Price Adjustment In-Store
Bring the item and your receipt to the same (or any) Old Navy store within 14 days. A cashier will check the current selling price, and if it’s lower, process a refund instantly.
How to Get a Price Adjustment Online
For online orders, call Old Navy Customer Service at 1-888-277-8953 within the 14-day window. Provide your order number, the product details, and proof of the lower price (if needed). Refunds are credited back to your original payment method, usually within 3–5 business days.
Pro tip: Online purchase adjustments cannot be processed in physical stores—so call, don’t walk.
What Items Are Not Eligible for a Price Adjustment?
Old Navy’s exclusions are important to know before you bother making a request. These items are not eligible:
- Purchases made with promotional discount codes
- Final sale or clearance event items
- Online purchases brought to stores for adjustments
- Bulk orders exceeding quantity limits
Interestingly, items bought with rewards certificates or free shipping promotions are not excluded, so you can still benefit from a price drop.
Does Old Navy Price Match Competitors?
No. Price matching and price adjustments are different. Price adjustments only apply to items purchased from Old Navy itself—either online or in-store—that later drop in price within 14 days.
Can You Get Multiple Price Adjustments on the Same Item?
No. Old Navy’s rule is one adjustment per item. If the price drops again after your initial adjustment, you won’t be able to claim another refund.
Are Price Adjustments Different in Old Navy Canada vs. USA?
The rules are similar, but there are subtle differences worth noting.
Here’s a quick comparison:
| Feature | Old Navy USA | Old Navy Canada |
| Adjustment window | 14 days | 14 days |
| Online adjustment method | Call U.S. Customer Service | Call Canadian Customer Service |
| Refund type | Original payment method | Original payment method + applicable tax refund |
| Tax rules | U.S. sales tax refunded on difference | GST/HST/PST refunded on difference |
| Store adjustments for online orders | Not allowed | Not allowed |
How Do Price Adjustments Work for Gap Inc. Sister Brands?
Gap Inc. owns Old Navy, Gap, Banana Republic, and Athleta. The 14-day, one-time adjustment rule applies across all four, with the same exclusions for final sale items and promotional discounts. The main difference is branding—each has its own customer service number and site policy page.
Can You Get a Price Adjustment on Rewards or Promo Items?
This is where many shoppers get confused:
- Rewards certificates: Eligible
- Free shipping promotions: Eligible
- Promo codes (percentage or dollar-off): Not eligible
This means if you used rewards to lower your purchase price and the item goes on sale later, you can still request an adjustment.
How Long Does It Take to Get a Price Adjustment Refund?
- In-store: Usually immediate.
- Online: Typically 3–5 business days after approval.
Bank processing times can vary, so refunds may appear a bit later depending on your financial institution.
Tips to Maximize Your Savings with Old Navy Price Adjustments
- Track your purchase prices for two weeks after you buy.
- Shop during sale-heavy periods like Black Friday or post-holiday—then watch for further markdowns.
- Combine with rewards programs so you earn points and still benefit from adjustments.
- Use price drop alert tools to avoid daily manual checking.
FAQs About Old Navy Price Adjustments
How many days do you have for a price adjustment at Old Navy?
You have 14 days from the original purchase date.
Can you get a price adjustment without a receipt?
No—you’ll need proof of purchase, such as a receipt or order confirmation.
Does Old Navy do price adjustments on clearance items?
No, clearance and final sale merchandise are excluded.
Can you request a price adjustment on Cyber Monday or Black Friday deals?
Usually not, as promotional discounts are excluded.
Does Old Navy price match online and in-store prices?
They don’t match competitors, but they will honor their own price drops.
Can you get a price adjustment if you used a coupon?
Not if it’s a promotional code, but rewards certificates are fine.
Is there a limit to how many items you can request adjustments for?
No published limit, but bulk order rules apply.
Do Old Navy price adjustments apply to international orders?
Only in the country where the purchase was made.
Conclusion
Now you know the full answer to does Old Navy do price adjustments—plus all the fine print. With this knowledge, you can shop confidently, keep your receipts, and make sure you’re never paying more than you have to.
