If you’ve ever bought something at full price only to see it drop a few days later, you know the sinking feeling. So, does Macy’s do price adjustments? Yes, they do—and their policy can help you get money back if the price drops shortly after your purchase. In this detailed guide, I’ll walk you through exactly how it works, what’s eligible, what’s not, and how to make the most of it.
What Is Macy’s Price Adjustment Policy?
A price adjustment is when a store refunds you the difference between the price you paid for an item and the lower price it’s offered for soon after. Macy’s has its own version of this policy, designed to protect shoppers from missing out on savings.
If you buy something—whether online or in-store—and find it cheaper within a certain period, Macy’s will refund the difference. However, the item must match exactly: same size, color, brand, and model number. The store also requires that the item be sold directly by Macy’s, not through a third-party seller.
How Many Days Do You Have to Request a Price Adjustment at Macy’s?
You have exactly 10 days from the original purchase date to request a price adjustment. This time limit is strict, so it’s important to start monitoring prices right after you buy.
A few important notes about this 10-day window:
- The countdown starts the day you make the purchase, not the day you receive the product.
- If you buy something in-store, your receipt date is what matters.
- If you order online, the purchase date on your order confirmation counts, even if shipping takes a few days.
Because this period is short, shoppers who want to save should keep an eye on promotions—especially during seasonal transitions or when Macy’s is about to launch a major sale.
What Purchases Qualify for a Macy’s Price Adjustment?
Macy’s doesn’t apply its price adjustment policy to every product. The item must meet very specific criteria:
- Sold directly by Macy’s, not a third-party vendor on macys.com.
- Identical in brand, model, size, and color.
- In stock and available for purchase at the lower price at the time of your request.
For example: If you buy a pair of Levi’s jeans in dark blue, size 32, and see the same jeans in black go on sale, you won’t get an adjustment—the color must match exactly.
What Items Are Not Eligible for Price Adjustments at Macy’s?
Some items and situations are automatically excluded from the policy. Here’s a quick comparison:
| Eligible for Price Adjustment | Not Eligible for Price Adjustment |
| Regular-priced merchandise | Clearance and final sale items |
| In-stock, identical products | Limited-time flash deals |
| Macy’s in-store or online items | Special event sales like Black Friday |
| Online exclusive Macy’s products | Items from third-party sellers |
| Most apparel, shoes, accessories | Gift cards, personalized products |
These exclusions are in place to prevent abuse during short-lived sales or clearance events where prices change rapidly.
Also Read : Does Uniqlo Do Price Adjustments
How Can You Request a Price Adjustment at Macy’s?
You have two main options:
Requesting Online –
Log into your Macy’s account, locate the qualifying order, and submit your price adjustment request. Be ready to provide your order number and a screenshot or link showing the lower price. If approved, Macy’s will email you confirmation and process your refund.
Requesting In-Store –
Bring your item’s receipt or packing slip to the Customer Service desk. Show proof of the lower price—this can be a Macy’s advertisement, website listing, or screenshot. Once approved, the associate will process the refund back to your original payment method.
Pro tip: For faster results, check price drops early in the day when customer service wait times are shorter.
Does Macy’s Offer Price Adjustments for Online Purchases?
Yes. If you shop on macys.com and the price drops within 10 days, you can request a refund of the difference. Just remember—the lower price must also be on macys.com and for the exact same product. Prices from other retailers or marketplace sellers do not count.
Does Macy’s Price Match Competitors?
No, Macy’s does not match competitor prices. This is a key distinction: price adjustments apply only when Macy’s lowers the price of an item you already purchased. If Target or Amazon is selling it for less, Macy’s won’t adjust your price.
Can You Get a Price Adjustment After Using Coupons or Discounts?
Yes, but there’s a catch. If you applied a coupon to your original purchase, Macy’s will compare the new lower price to your discounted price. If the sale price is lower, you’ll get a refund of the difference, but Macy’s won’t “stack” your original coupon on top of the new price.
Example:
- You paid $80 for a dress after using a 20% off coupon.
- Macy’s later puts it on sale for $70 without coupons.
- They will refund you $10—the difference between $80 and $70.
How Does the Refund Work for Macy’s Price Adjustments?
Refunds are issued to your original payment method. Credit and debit card refunds typically take 3–10 business days to post. If you used a Macy’s gift card, the refunded amount will be added to a new or existing gift card.
Tips to Maximize Your Savings with Macy’s Price Adjustments
- Track prices: Use the Macy’s app or website to watch for drops.
- Sign up for alerts: Email notifications can give you a heads-up before the window closes.
- Plan around sales: Buy right before semi-annual or seasonal clearance events.
- Keep your receipts handy: You can’t get an adjustment without proof of purchase.
Can You Combine Macy’s Price Adjustment with Return or Exchange?
If you miss the 10-day window but are still within Macy’s return period, you might return the item and repurchase it at the lower price. This is a workaround, but be careful—stock might run out, and you may lose any promotional perks from your original purchase.
Macy’s Price Adjustments vs. Other Department Stores
Compared to Nordstrom, Kohl’s, and Target:
- Nordstrom: More flexible; longer adjustment period.
- Kohl’s: Usually offers a 14-day window, but often has more exclusions.
- Target: Offers 14 days for price adjustments, but only on certain products.
Macy’s 10-day limit is shorter, but still useful if you’re an active price-watcher.
Common Mistakes Shoppers Make with Macy’s Price Adjustments
- Waiting until day 11 to check prices.
- Assuming competitor prices count.
- Not checking exclusions before buying.
Final Thoughts – Is Macy’s Price Adjustment Policy Worth Using?
So, does Macy’s do price adjustments? Absolutely. While the 10-day window is short, it’s a straightforward way to get your money back if prices drop soon after you shop. If you monitor your purchases and act quickly, this policy can save you a surprising amount over time.
FAQs
Does Macy’s give price adjustments on clearance items?
No, clearance and final sale items are excluded.
Can I get a price adjustment at Macy’s without a receipt?
No, you must provide proof of purchase—either a receipt or your online order confirmation.
Does Macy’s do price adjustments during Black Friday or special events?
No, these are excluded from the policy.
Can I request a Macy’s price adjustment on gifts?
Yes, but you’ll need the gift receipt or order number.
What happens if the price drops after Macy’s 10-day period?
You won’t be eligible for an adjustment, but a return-and-rebuy option might work if within the return window.
Does Macy’s price adjustment apply to online exclusive items?
Yes, if they’re sold directly by Macy’s and the lower price is on macys.com.
Can you get multiple price adjustments on the same item at Macy’s?
No, you can only request one adjustment per purchase.
Does Macy’s price adjustment apply if I used Macy’s Star Rewards or coupons?
Yes, but the refund will be based on the new lower price without stacking previous discounts.
